How do the recycling subscription packages work?
Purchase a Zero Waste Bag by HBS subscription. You will be able to choose how often you want a pickup. Upon subscribing, we will send you Zero Waste Bags. We accept 27 waste streams for recycling. All Zero Waste Bags are clearly marked with the different materials we collect. Simply mark the checkbox for the single waste stream you want to recycle, fill the Zero Waste Bag with the single accepted waste stream, and then schedule a pickup.
How do I sign up?
Click on the “Get started” button in the menu or on any page. This will take you through our signup process for Zero Waste Bag by HBS services. Select your subscription package and start recycling with us.
When can I expect my recycling supplies after placing an order?
New subscription orders include a supply of Zero Waste Bags that will be mailed to you within seven business days of the order and pickups will be added to your account. (Shipping times may vary based on your location.) Individual Zero Waste Bag orders are usually shipped within two business days of ordering.
How many Zero Waste Bags can I use each month?
Each subscription comes with a set amount of bags depending on the subscription. There is no limit on the amount of bags you can have collected each month. If you use up your inventory of bags before your subscription renews, you can purchase additional Zero Waste Bags at any time through our website.
Can you take my other recycling such as cardboard and glass?
The Zero Waste Bag by HBS program does not collect cardboard or glass. You can reach out to us with any stream-specific questions at firstname.lastname@example.org.
Scheduling a pickup
How often do you pick up?
We offer different pickup frequencies depending on the subscription package you choose. You can purchase additional pickups on the website as needed. We allow you to schedule your pickup when it's convenient for you.
How do I schedule a pickup?
To schedule a pickup, you need to scan the QR code on the bag or log in to your Zero Waste Bag by HBS account. All pickups require scheduling.
What time will my pickup be?
Please place your Zero Waste Bags in front of your door the night before your scheduled pickup. Drivers may arrive as early as 6:00 a.m.
What if I miss my pickup?
Please contact customer service. You can email us at email@example.com.
Is there a maximum number of Zero Waste Bags I can have picked up at once?
We will pick up as many Zero Waste Bags as you have ready. When you schedule your pickup, you will be asked to fill in the number of Zero Waste Bags you will have ready for collection.
How full can my Zero Waste Bag be?
All items must fit in the provided Zero Waste Bag, and the Zero Waste Bag must be sealed. We do not collect loose items or open Zero Waste Bags. If you need more bags, you can order them anytime.
What if my Zero Waste Bag is damaged?
Please contact us, and we will coordinate with our drivers to ensure we can pick up your order on your scheduled date. Reach out to us at firstname.lastname@example.org.
If I run out of Zero Waste Bags, can I just use other bags I have in the house?
No- you will need to purchase additional Zero Waste Bags. Drivers do not carry extra Zero Waste Bags.
What happens to the items after you pick them up?
Zero Waste Bag by HBS guarantees that we recycle all compliant materials that are collected. The items are received by our material recovery partners, where they are sorted into individual material components. Each material is then recycled into a raw format that can be used to make new products.
What we accept
Do you have a list of all the waste you recycle?
You can review all 27 waste streams that we accept here. Click on each stream to learn details about the accepted waste types, recycling processes, and final products created with the processed waste.
Is there anything you don't accept?
We do not accept any trash or waste stream that is not included in the 27 accepted waste streams printed on the Zero Waste Bags. If you are unsure or have a specific question, please contact us at email@example.com.
Can I put the same things in small and large Zero Waste Bags?
No. Small and large Zero Waste Bags accept different waste streams. Please only put accepted items (listed on the bag) in each Zero Waste Bag.
Can I put trash from more than one waste stream in one Zero Waste Bag?
Please only put items from one specific waste stream in each Zero Waste Bag. Mark the checkbox for that waste stream on the bag to indicate what’s inside.
Do I have to clean the waste before I put it in the Zero Waste Bag?
Cleaning items is appreciated but not required. Please remove as much of the remaining product as possible before including the item in your collections.
Billing and cancelation
Do I have to buy a subscription package?
No—you can also purchase Zero Waste Bags and pickups on-demand.
How do I cancel my subscription?
When do I get billed?
You are billed at the time of subscription. Billing will automatically renew at the end of your subscription period (3-month, 6-month, and 12-month).
If I cancel, how do I return my supplies?
Once your cancellation is confirmed, we will notify you and make arrangements to pick up your supplies.
I need to change my form of payment. How do I do that?
Simply log in to your account, select "My subscriptions" from the top menu, click on an active subscription and click on the "Request update link in email" button.
We will send you an email containing the URL where you can securely change your payment method.
I entered the wrong address. How do I change it?
I have a business, school, church, etc., and would like to participate. Can I?
We are currently only serving residential customers. However, we would like to hear from you about your organization. Please contact us at firstname.lastname@example.org, and we will see what we can do to assist you with your recycling needs.
I live in an apartment building. Do you service apartments as well?
Yes—as long as your Zero Waste Bags can be placed outside or in a ground floor common area that our drivers can easily access. For more detailed information, please contact us at email@example.com..
I already have an HBS account. Do I have to create a new Zero Waste Bag by HBS account?
Yes- you will need a separate Zero Waste Bag by HBS account.
For any other questions not covered in our FAQ, please contact us.